Employment

two women greeting each other

Jewish Family and Children’s Service of Greater Philadelphia serves children, families, and individuals with a diverse array of services.

Our team is comprised of dedicated, caring, and experienced professionals whose common denominator is a shared commitment to enhancing the lives of the people we support.

We are looking for passionate, energized, and skilled professionals who share our goals and want to make a meaningful difference every day. By joining JFCS you become part of an organization with a tradition of service and excellence, and a commitment to diversity and inclusion. While we are rooted in Jewish values, we welcome and currently employ staff from all backgrounds and serve community members from all walks of life.

JFCS offers the opportunity to learn and grow in an ever-changing landscape.

Equal Opportunity Employment

JFCS supports and is committed to equal opportunity employment. It is our policy to provide equal opportunities in any term, condition, or privilege of employment to all associates and potential associates on the basis of their merits and ability to perform, without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, citizen and veteran’s status, national origin, ancestry, age, disability, genetic information, or any other prohibited factor.

If you are interested and passionate about applying for a job at JFCS and meet most of the qualifications listed, please submit your resume and cover letter to careers@jfcsphilly.org

Your email application must include:

  • The job title in the subject line (or we will not be able to route your resume)
  • Your cover letter and salary requirements in the body of the email
  • Your resume as an attachment

COLLABORATIVE COORDINATOR – INDIVIDUAL AND FAMILY SERVICES PROGRAM

The Collaborative Coordinator serves as the first point of contact for prospective clients. Key responsibilities include creating a welcoming and “safe” space for prospective clients or their household members so that the coordinator can swiftly and ably gather information necessary to determine the type of assistance the caller is seeking and determine if collaboration agencies may be able to provide that assistance. The coordinator also provides information and referral, brief care management intervention, and warm hand-offs to other agencies and services to meet the current need. The coordinator utilizes Person Centered Trauma Informed Care and leads all client interactions with these core principles. This position operates via local JFCS offices and remotely as the position allows. The coordinator is expected to travel to various partner agencies and locations as required by the role.

RESPONSIBILITIES

  • Ensures outstanding customer service in a client centered care model by greeting prospective clients and household members with a professional and supportive demeanor, and the ability to shepherd the caller through the necessary service referrals and interventions as needed
  • Answers all calls coming to the coordinator line “live” to provide quick and personal service using voice mail as only a limited option
  • Uses the EHR determined system tools to guide the caller through a series of questions (as part of a decision tree) to determine the type of service(s) needed, provide appropriate brief intervention, and make referrals to partner agencies
  • Assists clients in navigation of home and community services
  • Coordinate services with other appropriate home and community-based programs
  • Serve as an advocate for each client
  • In collaboration with partner agencies, assist in the ongoing evaluation and assessment of client needs
  • Documents all communication and interactions accordingly in EHR.
  • Uses the EHR system to communicate internally and externally as outlined in the program process.
  • Communicates clearly what the prospective client can expect in terms of referrals and services to be provided.
  • Provides information and referral to other resources in the community. Stays current with external and internal support availability to make meaningful referrals
  • Coordinates Quality Assurance by checking daily communication and referrals to ensure they were followed through based on set expectations.
  • Supervise MSW student as opportunity is appropriate and arises
  • Other responsibilities assigned as needed to support the program

COMPETENCIES

  • Demonstrated ability to build solid working relationships, solve problems, direct clients to resources and manage information effectively
  • Be a competent and knowledgeable resource for each caller
  • Be a capable manager and tracker of client information ensuring confidentiality, accuracy, and thoroughness
  • Strong organizational skills are a must to keep track of all moving parts
  • Ability to build client confidence through caring, communication and competence
  • Must be an excellent communicator and listener to explore client needs, concerns and fears. Use the communication style that best suits each caller
  • Must be an excellent communicator and listener in building relationships and coordinating care between partner agencies.
  • Strong “interviewer” and consummate “onion peeler” to get to the heart of the caller’s issue with speed and finesse
  • Good technical skills to maximize use of system tools to handle job responsibilities effectively and efficiently, must be able to use web-based systems, competently use laptop, smartphone, and video conferencing

EDUCATIONAL/EXPERIENCE REQUIRMENTS

  • Master’s Degree with Human Services major particularly social work, public health, psychology preferred or 10 years of related experience
  • Two to three years of relevant experience with Master’s Degree
  • Prior experience using a client data entry and tracking system a plus and the ability to learn new systems quickly and without apprehension a must
  • Multi-lingual skills a plus to serve a diverse client base – Spanish and Russian preferred
  • Demonstrated ability to deal effectively and professionally with adversity and demanding situations

OTHER REQUIRMENTS

  • Employee must have a car.
  • Employee must have a safe driving record on file with the Department of Motor Vehicles in the state in which the employee is licensed to drive. Employee must provide a valid driver’s license and proof of automobile liability insurance.
  • Employee must follow current vaccination requirements of the agency
  • Employees must complete all required background checks

MOBILE MENTAL HEALTH SOCIAL WORKER

Under the supervision of the Clinical Program Manager, the Therapist works with an integrated team approach in providing clinical counseling for Individual and Family Services (IFS) clients.  The Therapist works with individuals, couples, and/or families in their homes to develop individualized treatment plans, complete bio-psychosocial assessments, and provide appropriate therapeutic interventions. Services are mainly provided in the individual’s home; office and telemedicine visits are options when necessary. The therapist plans and facilitates regularly scheduled group therapy programs at our Brodsky Center and other office locations as required.

DUTIES AND RESPONSIBILITIES

  • The therapist is responsible for bio-psychosocial assessments, individual, group and family therapy, development of treatment team planning, ongoing therapeutic interventions, and assessment.
  • Collaborates with community resources to best support client’s global functioning.
  • Maintains knowledge of a broad variety of community resources and refers clients when appropriate to support their treatment goals.
  • Maintain current client records and documentation according to JFCS and external regulatory standards, (ex. Psycho-social assessments, treatment plans, quarterly reviews, progress notes, assessment tools, and others as needed).
  • Participates in team conferences, peer supervisory sessions, and other meetings related to client and program.
  • Demonstrate a willingness and desire to work in a community based, mobile setting.
  • Other duties as assigned by Clinical Program Manager.

COMPETENCIES

  • Knowledge of general community resources
  • Effective written and verbal communication skills for various audiences.
  • Ability to manage and prioritize multiple assignments.
  • Demonstrate a professional demeanor; must be able to meet and interact professionally, patiently, and courteously with a diverse population of clients and families.
  • Must be able to exercise strong clinical decision making, sound judgment, and seek consultation appropriately.
  • Demonstrates strong assessment skills.
  • Must maintain confidentiality.
  • Ability to work independently and participate as a contributing team member of the department and agency.
  • Ability to establish good working relations with other professionals in the community.
  • Flexibility and the ability to adapt to changes in schedule and assignments.
  • Demonstrates initiative in contributing to the development of the department’s programs and services as well as own professional development.

REQUIREMENTS

  • MSW required along with LCSW, may consider without LCSW at hire, but is required within three months of hire.
  • Two to three years direct service experience required
  • Demonstrates an understanding of best practices and knowledge to assess and implement appropriate therapeutic interventions including, but not limited to: DBT, CBT, MI, Crisis De-Escalation, and TIC.
  • Demonstrates the ability to appropriately assess an individual in crisis to determine if a higher level of care is needed, can include psychiatric emergencies that may lead to hospitalization.
  • Proficient user of technology (smart phone/tablet/laptop) and experience using MS Office applications required
  • EHR/EMR database experience a plus

ADDITIONAL REQUIREMENTS

  • Must see a minimum of 18 clients per week, or 16 with one group session.
  • May host groups that run beyond normal business hours including evenings and weekends (schedule will be adjusted accordingly).
  • Employee must be physically able to negotiate stairs, doorways and entrances to client’s home.
  • Employee must be able to operate and drive their own car to travel to client’s residences.
  • Employee must have a safe driving record on file with the Department of Motor Vehicles in the state in which the employee is licensed to drive.  Employee must provide a valid driver’s license and proof of automobile liability insurance.  In addition, employee must provide security clearances free of any citations.
  • Employee must pass all necessary criminal and/or background checks.
  • Must meet the agency vaccination requirements.  Currently, all new staff must meet COVID-19 vaccine requirements.